New starters with no laptop, no logins and no plan? Fix one onboarding problem in an hour.
Sixty minutes with HR, IT and a hiring manager in the same room. You leave with one change to try on the next starter, an owner for it, and a date to see whether it worked.
14-day trial, no card. Runs in your browser.
60 minutes with the team
- Before
- 20 min, one person
- After
- 20 min, the owner
The problem
Onboarding belongs to everyone, so nobody owns the gaps. HR sends the contract, IT orders the kit, the manager plans the first week — and the new starter finds out on day one which of those didn’t happen.
You probably know the list of things that go wrong. This session picks one and fixes the handoff behind it.
What you leave with
One first-90-days problem addressed across HR, IT, and manager responsibilities, with a supervised change and review date.
The hour
- 20 minutes
Before the session, one person
Ask one or two recent hires for a specific moment that helped or got in the way. Remove names and private details.
- 16 minutes
Step 1
Compare what the recent hires said and choose one problem the people in the room can influence.
- 18 minutes
Step 2
Walk the first 90 days and stop at that moment: what the new starter does, what gets in the way, and how you know.
- 16 minutes
Step 3
Trace it back to HR, IT, the manager and the team. Choose one handoff or missing support to change.
- 10 minutes
Step 4
Agree the change, its owner, how you’ll measure it, and the date to review it with the next starter.
- 20 minutes
After the session, the owner
Try it with the next starter or cohort. Keep it, change it or stop it.
A worked example
- What recent hires said
- Two of the last three depot starters had no system login until day four. One spent the first morning in the canteen.
- The moment
- Day one, 9am: the manager is ready, the login isn’t.
- The handoff
- IT creates accounts when the signed contract reaches them. HR sends it when the start date is confirmed — often the Friday before.
- The change
- HR sends IT the new-starter form at offer acceptance, not at contract. Mei in HR owns it.
- How they’ll know
- Every starter in the next two months has a working login at 9am on day one.
- Review, after the next three starters
- Keep it. All three had logins on day one. Kit delivery is now the thing that’s late; that is the next session.
What it doesn't do
It doesn’t replace your HR system or build an onboarding programme. It uses what recent hires told you — it won’t invent their experience — and fixes one thing properly.
14-day trial, no card. One person pays; the team joins free.
Redesigning onboarding end to end? The longer version is in the catalogue for consultants.